AI agent for ecommerce: Automate your WISMO and boost sales.

Frosty Agent is the ultimate support layer for high-volume D2C brands. It intercepts repetitive 'Where is my order?' queries by directly syncing with your Shopify or logistics dashboard. It answers return policy questions, recovers abandoned carts, and handles product FAQs instantly across your website and WhatsApp, saving your support team hundreds of hours.

Published: Aug 29, 2026Updated: Aug 29, 2026

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Why is D2C customer support breaking?

Up to 60% of your daily support tickets are simply customers asking 'Where is my order?' (WISMO).

When a customer asks a sizing question during a flash sale and nobody answers, they abandon the cart.

Handling returns and exchanges manually via email threads takes days and frustrates buyers.

International customers query your store while your local support agents are asleep.

Standard chatbots fail to integrate deeply with Shopify, providing generic answers instead of actual tracking data.

Did you know?

73 percent

of shoppers will abandon a purchase if they cannot get an immediate answer to a sizing or shipping question

Source: Global E-Commerce Trends Report, 2025

What does our AI agent for ecommerce do?

Frosty turns your support channel into a revenue engine.

Before the sale

Answers specific product FAQs (e.g., material, sizing, care instructions) using your product catalog

Recommends complementary products to increase Average Order Value (AOV)

Captures emails by offering dynamic discount codes during the chat

Explains international shipping timelines and duties clearly

What real conversations can Frosty handle?

These are the tickets your e-commerce support team deals with daily.

Frosty Assistant

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Who is this built for?

Who uses Frosty

Shopify D2C Brands

Apparel, beauty, and wellness brands handling high ticket volumes.

Subscription Boxes

Managing recurring order FAQs and address updates.

Global E-Retailers

Stores shipping internationally needing multilingual, 24/7 support.

The Advantage

Why they choose us

Deep Logistics Sync

Frosty doesn't just say 'check your email'. It fetches the live tracking link.

Deflects 60% of Tickets

Automate WISMO and returns so your human agents can handle high-value sales queries.

Abandoned Cart Recovery

Proactively reach out to shoppers on WhatsApp to recover lost revenue.

Multilingual Scale

Sell globally without hiring support staff for every timezone and language.

Getting started

From your first document upload to a fully deployed agent — a structured process that gets it right.

Connect your store

Sync Frosty with your Shopify catalog and logistics APIs.

Upload your policies

Feed Frosty your shipping, return, and exchange PDFs.

Go live

Deploy on your website and WhatsApp in minutes.

Pricing

Plans start at $199 a month, with no setup or onboarding fee. Seven-day free trial, no card needed.

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What do e-commerce brands ask?

Frosty connects to your Shopify backend or logistics provider via webhooks. When a customer asks for an update, Frosty instantly retrieves the live tracking status, acting as a highly accurate shopify order tracking chatbot.

Conversational commerce AI means customers can ask questions, get product recommendations, and resolve buying hesitations entirely within a chat interface like WhatsApp or your website widget.

Yes, Frosty can seamlessly pass complex tickets (like damaged goods) directly to your human agents in Gorgias or Zendesk.

Absolutely. By handling the repetitive queries—like return policies, shipping times, and sizing questions—Frosty drives massive d2c customer support automation, freeing your team.

No. Frosty only answers questions based on the product descriptions and care instructions you sync from your catalog.

Yes, Frosty can trigger automated WhatsApp messages to users who abandoned their carts, answering their objections and bringing them back to checkout.