Voice Notes — Because Your Leads Would Rather Talk Than Type

Not everyone wants to type out a paragraph. Frosty receives voice notes on WhatsApp and web chat, transcribes them in real time, understands the intent, and responds intelligently — making the conversation as natural as a phone call, without the phone call.

In markets like real estate, luxury retail, interior design, and travel, customers prefer speaking over typing — especially when describing complex requirements like property preferences, design briefs, or itinerary details. Frosty's voice note capability bridges this gap: it receives audio messages, transcribes them accurately using speech-to-text AI, parses the intent and entities, and continues the conversation with a relevant, contextual reply. The full transcript is logged to your CRM alongside the original audio.

25% more leads captured by accepting voice input alongside textSource: Frosty internal data

Meet your leads where they are — in voice

Many of your best leads won't type. They are busy property buyers recording quick voice notes from their car, event planners dictating requirements between meetings, or luxury shoppers describing what they want in detail. If your chatbot can only handle text, you are losing these conversations entirely. Frosty processes voice notes natively, transcribing and understanding them just as well as typed messages — so no lead is lost to a format limitation.

How Frosty handles voice notes

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Receive & Transcribe

When a voice note arrives on WhatsApp or web chat, Frosty instantly transcribes it using speech-to-text AI with high accuracy across accents and languages.

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02

Understand & Respond

The transcription is processed for intent, entities, and sentiment — exactly like a text message. Frosty then responds with a relevant, contextual reply in text (or can send a voice reply if configured).

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Log & Sync

Both the original audio file and the transcription are logged to the lead's CRM profile, giving your sales team full context even if they join the conversation later.

Frosty Voice Notes vs. Voice-Blind Chatbots

Voice-Blind ChatbotFrosty Voice Notes
Voice MessagesIgnored or 'I can't process audio'Transcribed and understood instantly
Complex RequirementsLost — user must retype everythingCaptured from spoken description
Language SupportText-only, single languageTranscription in 17 live languages (24 total)
CRM LoggingNo audio recordAudio + transcript synced to CRM
User ExperienceForces typing on mobileNatural — speak as you would on a call

Industries where voice notes matter most

In high-touch, relationship-driven industries, customers prefer to speak rather than type — especially on mobile.

Real EstateInterior DesignJewellery & Luxury RetailTravel Agencies & ToursEvent Management & Wedding VenuesAuto DealershipsHome Services

Built For

Sales ManagersLuxury Brand ManagersReal Estate Agents

Frequently Asked Questions

Frosty's speech-to-text engine transcribes voice notes in 17 live languages including English, Hindi, Urdu, Bengali, Tamil, Telugu, Gujarati, Kannada, Malayalam, Odia, Punjabi, Arabic, Russian, and more, with 7 additional languages coming soon. It handles regional accents and code-switching (mixing languages like Hinglish) with high accuracy.
Yes. Both the original audio file and the AI-generated transcript are saved and synced to your CRM, so your sales team can listen to the exact voice note if needed.
Yes. Once transcribed, the voice content is processed through the same NLU pipeline as text messages. Frosty extracts intent, entities, and sentiment with the same accuracy regardless of input format.
By default, Frosty responds with text, which is faster and more scannable. However, you can configure it to send voice replies for a more personal touch — especially useful in luxury and hospitality contexts.
Frosty uses state-of-the-art speech-to-text models with over 95% accuracy for clear audio. Background noise and heavy accents may slightly reduce accuracy, but the AI is trained to handle real-world mobile audio quality.
Both. The Frosty web widget supports audio recording, and WhatsApp voice notes are handled natively. The experience is consistent across channels.

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