THE COMPLETE AI CUSTOMER AGENT CAPABILITY SUITE

Everything your AI agent does to turn traffic into closed revenue.

Generic chatbots only answer questions. Frosty connects to your calendar, quotation engine, and CRM across Web and WhatsApp — booking meetings, qualifying intent, and closing the response window while the lead is still hot.

Live in under 15 minutes • No setup fees • Self-serve or assisted setup
By Frostrek AI Product TeamLast updated: March 20268 min read
LIVE ACTION ENGINE DEMONSTRATION

Experience how Frosty acts in real conversations

U
Can we book a 30-minute discovery call this Thursday afternoon?

Checking live availability for Thursday... Here are open slots:

Calendar Booking Confirmed

Enterprise Product Walkthrough

Thursday • 02:00 PM - 02:30 PM

Host: Senior Solutions Engineer
Integration: Google Calendar & Cal.com Sync
Event Link: Automatically generated Google Meet
SYSTEM ARCHITECTURE

Four pillars engineered for commercial conversion.

Every customer touchpoint connects back to these core layers, ensuring high reliability and seamless omnichannel flow.

LIVE SYNC

Dual-Channel Shared Memory

Seamless conversation persistence across devices.

Your website widget and WhatsApp Business account share a unified memory pool. When a prospect asks about pricing on desktop and later follows up via WhatsApp, Frosty resumes the conversation with complete context — eliminating repetitive questioning.

Context Persistence: 100% History Retained
ACTION ENGINE

The Autonomous Action Engine

Execution that goes beyond conversational replies.

Frosty executes business workflows: it connects into live Google Calendar and Cal.com schedules, runs custom pricing formulas to dispatch PDF quotations, and flags qualified leads for your sales reps automatically.

Live Connectors:Calendar • PDF Engine • CRM API
VERIFIED RAG

Grounded Retrieval (RAG)

Grounded in your own content, and it says so when it does not know.

Responses are synthesized exclusively from your verified website pages, rate cards, and uploaded PDFs. If an inquiry falls outside authorized documentation, Frosty acknowledges its limits and routes the conversation to a human rep rather than guessing.

Citation Engine: Strict Source Document Match
ATTRIBUTION

CRM Lead Intelligence & Attribution

Full journey transparency from ad click to closed deal.

Captures referring campaign UTMs, ad keywords, and Meta click-to-WhatsApp identifiers. Triage algorithms assign Hot, Warm, or Cold intent scores and sync verified contact records directly into your CRM pipeline.

Pipeline Sync:UTM Source + Hot Lead Flag
END-TO-END CUSTOMER LIFECYCLE

15 autonomous actions mapped across your customer journey.

From first inbound touch to instant quotation, closed deal, delivery tracking, and lifetime retention — see how Frosty’s execution actions power each milestone.

CAPABILITY GROUP 01

Dual-Channel Synchronization

Website Conversion Agent

How it works: Floats seamlessly on your domain inside an isolated shadow DOM. Greets visitors based on landing page context, answers catalog questions, and captures verified contact details.

Commercial Outcome: Engages high-intent buyers before they leave your site.View solution

WhatsApp Business API Agent

How it works: Runs 24/7 on the official Meta Cloud API. Responds to text messages, transcribes audio voice notes, and sends PDF quotes directly within WhatsApp.

Commercial Outcome: Closes negotiations in the messaging app buyers check constantly.View solution

Email Channel Automation

How it works: Dispatches meeting invites, quotation summaries, and customer support transcripts straight to client and team inboxes.

Commercial Outcome: Keeps buyer records synchronized across all written channels.View solution

Synchronized Memory Mesh

How it works: Bridges web cookie sessions to phone inquiries when the visitor transitions channels, carrying forward discussed topics, budget, and scope.

Commercial Outcome: Eliminates customer repetition and creates a premium buyer experience.View solution
CAPABILITY GROUP 02

The Autonomous Action Engine

ACTION PROTOCOL 01 • SCHEDULING

Live In-Chat Calendar Booking

Inspects live team availability via Google Calendar or Cal.com without leaving the chat. Prospects choose convenient slots and receive instant calendar invites with auto-generated Google Meet links.

COMMERCIAL OUTCOME

Secures discovery calls inside the critical 5-minute peak interest window, completely eliminating back-and-forth scheduling email lag.

Google Calendar & Cal.com OAuth Native
View solution details
calendar-dispatcher-runtime
Prospect (Website / WhatsApp):
"Can we book a 20-minute product consultation for tomorrow afternoon?"
"I checked our sales schedule! Here are the 3 slots open tomorrow:"
Slot Confirmed: Tomorrow 03:30 PM
INVITE DISPATCHED
CAPABILITY GROUP 03

Grounded Knowledge Engine (RAG)

Verified Content Grounding

Synthesizes answers strictly from authorized company docs and URLs — eliminating hallucinations with vector-backed certainty.

RAG Citation Inspector98.4% MATCH
"...all zirconia dental implants include a 5-year replacement guarantee..."
📄 warranty_policy_v4.pdf • p.3VERIFIED CHUNK
ANTI-HALLUCINATIONView solution

Honest Fallback Protocol

When knowledge is ambiguous or missing, Frosty admits it honestly and instantly routes the query to your human staff.

Deflection GuardrailSAFE ESCALATION
User: "Can I pay via crypto tokens?"
"I don't have authorization on crypto terms, but I've alerted David from accounts to assist you directly."
👤 Ping Dispatched to StaffTELEGRAM / SLACK
ZERO REPUTATION RISKView solution

Document Indexing & Sync

Continuous multi-source indexing for PDFs, spreadsheets, and web sitemaps with automated vector synchronization.

Vector Ingestion Pipeline1,536-DIM RAG
sitemap.xml (48 pgs)LIVE
Services_Catalog.pdf324 vectors
Master_FAQs.csvSynced 12m ago
AUTO-REINDEXINGView solution
CAPABILITY GROUP 04

Lead Intelligence & Attribution

Real-Time Lead Intent Scoring

Analyzes conversation depth, stated budget, and timeline to categorize each lead as Hot, Warm, or Cold.

Lead Intent Radar🔥 HOT LEAD
BUDGET:$25,000+ (Stated)
TIMELINE:< 14 Days
Score: 94/100Auto-Routed to Senior AE
Outcome: Reps close high-intent leads firstView solution

Campaign UTM & Keyword Capture

Tracks incoming UTM parameters and ad keywords, attaching full referral data to every lead conversation.

Ad Attribution StreamFIRST-TOUCH ROAS
utm_source:google / cpc
utm_campaign:q3_dental_implants
matched_kw:"best implant specialist"
Outcome: Direct ROI link to ad spendView solution

Meta CAPI Conversion Dispatch

Signals verified lead conversions back to Meta Ads Manager via the Conversions API to train algorithms.

Server-Side CAPI DispatchMATCH 9.4/10
event_name:Lead_Qualified
dispatch_latency:340ms (Graph API v20)
Ad Algorithm Feedback:TRAINED & LOWER CAC
Outcome: Lowers CAC by 28% via feedbackView solution

Contact Information Verification

Confirms phone numbers, country codes, and email addresses during natural chat intake before syncing to CRM.

Live Entity Validation100% VERIFIED
+91 98201 XXXXX✓ E.164 VALID
sarah.v@enterprise.co✓ MX ACTIVE
Zero Spam / Discard FakeSynced to CRM
Outcome: Eliminates 100% of fake lead pollutionView solution
CAPABILITY GROUP 05

Voice & Conversational Languages

WhatsApp Voice Note Processing

How it works: Transcribes audio voice notes sent on WhatsApp, extracts core intent, and replies with structured text.

24 Languages, 95+ Countries

How it works: Automatically detects the customer’s language and replies natively across 24 languages (17 live today, 7 coming soon) covering 95+ countries.

Romanised Hinglish & Colloquial Speech

How it works: Calibrated for informal phrasing, everyday typos, and mixed dialects without falling into repetitive error loops.

CAPABILITY GROUP 06

Enterprise Guardrails & Security

1-Click Live Human Handoff

How it works: Notifies team members when human intervention is needed, transferring threads with complete conversational history.

Row-Level Security (RLS)

How it works: Enforces strict database-level tenant isolation. Your data is never shared or used to train public models.

Zero-Bleed Shadow DOM

How it works: The web launcher runs inside a closed shadow root, immune to host stylesheet overrides or layout conflicts.

CONNECTED ECOSYSTEM

Autonomous workflows connected across your stack.

Frosty acts as the connective tissue between your public customer channels and your internal business systems.

01

Inbound Channels

Website Chat Widget (Shadow DOM)
WhatsApp Business Cloud API
Email Channel Automation
02

Cognitive Execution

Synchronized Memory Mesh
Grounded Document Retrieval (RAG)
Real-Time Lead Intent Scoring
03

Commercial Actions

Google Calendar & Cal.com Booking
Dynamic PDF Quotation Dispatch
Meta CAPI Closed-Loop Reporting
Zero code needed to configure integrationsLearn how setup works
PLATFORM MANAGEMENT

Designed for simple management and fast launch.

Everything required to configure, deploy, and monitor your AI workforce without ongoing engineering overhead.

Self-Serve Setup in Under 15 Minutes

Paste your website URL, upload documents, and embed the script tag with zero code required.

Optional Assisted Calibration

Need extra guidance? Our team is available to help review your knowledge base and fine-tune rules.

Centralized Shared Inbox

Monitor incoming threads across Web and WhatsApp in one consolidated team dashboard.

Multi-Channel Routing

Direct conversations seamlessly to specific sales or support team members based on intent.

Performance & Funnel Analytics

Track conversation volume, qualification rates, response times, and meeting conversion trends.

Featherweight Script Embed

Sub-2kB gzipped loader that loads asynchronously without blocking page render times.

Official Meta Cloud API

Direct integration with Meta Business Manager for stable 24/7 WhatsApp messaging.

Row-Level Security (RLS)

Guarantees complete database-level separation of company knowledge and customer discussions.

Live Calendar Integrations

Direct live slot checking and automatic scheduling for Google Calendar and Cal.com.

TECHNICAL CAPABILITIES FAQ

Answers about Frosty’s execution architecture.

Frosty automatically detects the customer’s local browser or device time zone and checks availability against your Google Calendar or Cal.com schedule. Slots are presented in the visitor’s local time and converted accurately on your master calendar.

Need more details on specific integrations or security specs? Explore our full FAQ directory

AUTONOMOUS CONVERSION

Put the full capability suite to work for your business.

Deploy Frosty across your website and WhatsApp in under 15 minutes. Experience faster replies, accurate qualification, and automated meeting bookings.

Live in under 15 minutes Official Meta Business Solution Live support included