AI agent for hotels: Your 24/7 digital concierge.

Frosty Agent transforms the guest experience for hotels and resorts. Deployed on your website and WhatsApp, it answers pre-booking questions about room types and amenities to drive direct bookings. For in-house guests, it acts as a digital concierge, handling room service requests, spa bookings, and checkout logistics in multiple languages.

Published: Aug 29, 2026Updated: Aug 29, 2026

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Why is the front desk always ringing?

Prospective guests abandon your website and book via OTAs (Booking.com) because they can't get quick answers about pet policies or parking.

In-house guests constantly call the front desk to ask 'What time is breakfast?' or 'Can I get extra towels?'.

International guests struggle to communicate their needs due to language barriers with your local staff.

Coordinating spa reservations and restaurant bookings manually leads to double-booking errors.

Handling late checkout requests via phone calls creates massive operational bottlenecks in the morning.

Did you know?

71 percent

of hotel guests prefer messaging a hotel on WhatsApp for room service or amenity questions rather than calling the front desk

Source: Hospitality Tech Survey, 2025

What does our AI agent for hotels do?

Frosty serves prospective buyers and pampers in-house guests.

Before the sale

Answers detailed questions about room types, views, and accessibility features

Explains hotel policies (pets, parking, cancellation rules) instantly

Drives direct bookings by sharing direct reservation links, bypassing OTA commissions

Quotes rack rates or directs users to the booking engine for live availability

What real hotel queries can Frosty handle?

These are the questions your front desk answers 100 times a day.

Frosty Assistant

Online

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Who is this built for?

Who uses Frosty

Boutique Hotels & Resorts

Elevating the luxury guest experience with WhatsApp concierge.

Business Hotels

Handling corporate bookings and fast-paced checkout logistics.

Vacation Rentals & Airbnbs

Managing guest access codes and property FAQs automatically.

The Advantage

Why they choose us

Bypass OTA Commissions

By answering pre-booking questions instantly on your site, Frosty drives guests to book direct.

Silent Operations

Guests prefer texting over calling. Frosty handles the noise so your lobby stays serene.

Multilingual Magic

Serve international tourists perfectly without needing a translator on staff.

Never Hallucinates Policies

Frosty strictly adheres to your uploaded rulebooks regarding cancellations and fees.

Getting started

From your first document upload to a fully deployed agent — a structured process that gets it right.

Upload your guest compendium

Include room details, amenity hours, and menus.

Upload your policies

Feed Frosty your cancellation and pet rules.

Go live

Deploy on your website and add WhatsApp QR codes to the rooms.

Pricing

Plans start at $199 a month, with no setup or onboarding fee. Seven-day free trial, no card needed.

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What do hotels ask?

Yes. By placing a WhatsApp QR code in the rooms, guests can scan it to access Frosty, which acts as a 24/7 hotel concierge AI chatbot for room service, spa bookings, and FAQs.

Frosty delivers instant, multilingual answers via WhatsApp, elevating the hospitality guest experience AI by ensuring guests never wait on hold for the front desk.

No. Frosty strictly uses the pricing and policy data you provide. It will never hallucinate a free upgrade or a late checkout without checking your rules.

Frosty drives resort booking automation by answering all pre-sales questions and directing the guest to your direct booking engine, saving you OTA commissions.

Frosty can pass structured booking inquiries and maintenance tickets to your CRM or ticketing system via webhooks.

Yes, Frosty can share the restaurant menu and capture reservation requests, routing them directly to the F&B team.