AI agent for logistics: Automate tracking and freight rate quotes.

Frosty Agent acts as the digital dispatcher for your logistics or freight forwarding company. It instantly answers 'Where is my shipment?' queries by integrating directly with your tracking API. It also handles B2B rate enquiries, capturing weight and dimension details to automate the quoting process, saving your operations team thousands of hours.

Published: Aug 29, 2026Updated: Aug 29, 2026

Why are logistics teams buried in emails?

Over 70% of inbound communications are simple requests asking for the current status of a Bill of Lading (BOL) or tracking number.

Generating freight quotes manually for clients who are just price shopping wastes your sales team's time.

International clients query shipment statuses across different timezones when your local office is closed.

Clients frequently request copies of delivery proofs (PODs) or customs documents via email threads.

Coordinating pickup times and warehouse drop-offs requires tedious back-and-forth communication.

Did you know?

78 percent
of B2B shippers consider real-time tracking visibility and instant rate quoting as the top reasons for choosing a freight forwarder
Source: Global Supply Chain Report, 2025

What does our AI agent for logistics do?

Frosty automates the repetitive parts of freight forwarding.

Before the sale

Captures origin, destination, weight, and dimensions to generate instant freight quotes
Explains standard transit times for different service levels (e.g., Air Freight vs Ocean Freight)
Answers questions about restricted items and hazardous materials based on your rulebook
Books consultation calls with your senior account executives for massive enterprise contracts

What real logistics queries can Frosty handle?

These are the messages your dispatchers get all day long.

Frosty
Frosty Assistant
Online
Type a message...
Who is this built for?

Who uses Frosty

1
01

Freight Forwarders

Firms handling international air and ocean cargo.

2
02

3PL & Warehousing

Logistics providers managing inventory queries and fulfillment.

3
03

Courier & Last Mile

Companies handling massive volumes of consumer tracking requests.

The Advantage

Why they choose us

Deep API Sync

Frosty doesn't just link to a tracking page. It fetches the actual location data and provides it in the chat.

Automates the Noise

Deflect the 70% of tracking queries so your team can focus on complex customs clearances.

Global Language Support

Communicate perfectly with suppliers in China or Latin America without language barriers.

Stops Quote Abandonment

Automated follow-ups ensure that the spot rates you provide turn into actual booked cargo.

Getting started

From your first document upload to a fully deployed agent โ€” a structured process that gets it right.

Connect your tracking API

Sync Frosty with CargoWise, Magaya, or your custom ERP.

Upload your rate cards

Provide Frosty with your pricing logic and hazardous material rules.

Go live

Deploy on your website and WhatsApp.

Pricing

Plans start at $199 a month, with no setup or onboarding fee. Seven-day free trial, no card needed.

View full pricing

What do logistics companies ask?

Yes. Frosty captures the origin, destination, and weight parameters, running them against your rate logic to act as a highly efficient freight rate quoting chatbot.
Yes. Frosty handles the repetitive queries regarding PODs, transit times, and restricted items, making it the perfect frontline supply chain customer service bot.
Yes, Frosty can push and pull data directly from CargoWise or any modern ERP using standard API webhooks.
Absolutely. By integrating with your backend tracking systems via webhooks, Frosty delivers instant status updates, providing robust cargo tracking automation AI.
No. Frosty strictly uses the rate cards and formulas you configure. You can also set it to provide an 'estimate' and route the lead to a human for final confirmation.
Yes, Frosty automatically detects Mandarin (and other languages) and replies fluently, making it ideal for communicating with overseas suppliers.

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