India is a multilingual market, but the way customers type is even more nuanced. They blend languages, use Roman script for Hindi words, and frequently send voice notes while on the move.
Standard ChatGPT wrappers fail here. They respond to Hinglish with overly formal English, or worse, they misunderstand colloquial colloquialisms.
Conversational Authenticity
When a customer sends a voice note saying, "Bhaiya, iska price kam ho sakta hai kya? Bulk order hai", they expect a fast, culturally aware response, not a robotic "Please provide your request in English."
Your AI agent should sound like your best salesperson, speaking the language of your customer.
Frosty instantly transcribes voice notes, understands the intent, checks your catalog for bulk discount guidelines, and responds with the appropriate pricing quote in seconds.
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